Last Updated: OCT 2026
Thank you for shopping with Jackets Bomber. We take great pride in the quality and craftsmanship of our leather jackets, and we check every order before it ships. If something is wrong with your order, we will put it right.
1. When We Accept Returns and Exchanges
We accept returns and exchanges only when there is a problem with your order, that is, when the item you received:
- arrived damaged or defective;
- is not as described on our website, or is not the item you ordered; or
- is not the size you selected at checkout, as shown in your order confirmation email.
In these cases, contact us within 30 days of receiving your order and we will exchange the item or issue a full refund.
We do not accept returns or exchanges for a change of mind, or when the jacket you received is the size you ordered but you would prefer a different size or style. Please check the size chart on each product page before ordering, and email us with any sizing questions before you buy. We are happy to help you choose.
2. Conditions
- The item must be unused, unwashed and unworn (apart from trying it on), with all tags attached and in its original packaging.
- You must provide your order number and photos showing the damage, the defect, the wrong item or the size label.
Customized or personalized jackets cannot be returned or exchanged unless they arrive damaged or defective.
3. How to Request a Return or Exchange
Email our support team at info@jacketsbomber.com within 30 days of receiving your order, with your order number and photos. Our team will review your request and send you return instructions. Please do not send an item back before we confirm your request.
4. Exchanges
We will replace the item with the same jacket in the correct size or in perfect condition. Exchanges are subject to availability; if the replacement is not available, we will issue a full refund instead.
5. Refunds
Once your returned item is received and inspected, we will email you to confirm. If approved, your refund will be processed to your original payment method within 5–10 business days. Refund timelines may vary depending on your bank or credit card provider.
6. Late or Missing Refunds
If you haven't received your refund after 10 business days, first check with your bank or credit card company. If you've done this and still haven't received your refund, please contact us at info@jacketsbomber.com, and we'll be happy to help.
7. Contact Us
For any questions regarding returns, exchanges, or refunds, please reach out to our support team:
Email: info@jacketsbomber.com
Website: jacketsbomber.com